4, Shipping time : rush order within 15 days to arrive you (but we need charge you more extra $30 for rush .
*** usually need more than 25 days to arrive you .
Tailoring Time: 15-22 Calendar Days.
Shipping Time: 5-10 Calendar Days.
Total Time: 20 -32 Calendar Days.
if you are urgent to get the dress please note me in advance .
5, Shipping by : fast delivery (DHL/ups/TNT/USPS and so on )
**We realize that it is difficult to purchase a dress over the Internet, and we really want you to be happy with your purchase. So please read the return policy
1. Because each dress is hand-made, there will be at most a 5% difference between the product picture and the product you receive. ,if you request 100% same as the picture ,please don t make payment. i am sorry for it.
2,We will accept returns if dresses have quality problems, wrong delivery time, we also hold the right to refuse any unreasonable returns, such as wrong size you gave us, or you do no not love it after you received it and some other reasons for it .We refuse return the items without any quality problems
3. If you find the Dress is in wrong color or measurements, please send us clear pictures within 3 working days since you receive the dress. You can return and refund after our confirmation;
4. If there is obvious quality problem with the dress, such as large dirt, broken or defects surface, please send us clear pictures within 2 working days since you receive the dress. We can solve this thing together .
5,Since computer screens have chromatic aberration ,especially between CRT screen and LCD screen,we can not guarantee that the color of our products will be exactly the same with the photos you see. And the same color but different fabric must has chromatic aberration, so if you asked us to return money back just because chromatic aberration, we will not accept.
6, if you return it .please see it
1). You must contact us within 2 days (48 hours) from the reception of your dress(es). Please state the problem of the received goods and the reason for the return.
2). Item(s) must be returned in its original condition with no signs of wear, tear, or odors.
3). Return shipping charges will be the buyer’s responsibility. It is buyer’s responsibility to pay for the shipping fee of sending back and exchange.
4). Just quality problems or size mistake, we accept returning.
Notes: Total Delivery Time = Processing Time + Shipping Time
Process Time: Before ships out we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. 1- 3 business days Normally. However, it can also be affected by the item's stock status. For popular items experiencing stock availability issues, the processing time may be 4-7 business days.
12-20 business days
The Rest Of the World
12-20 business days
Brand Name: SERENE HILL Neckline: Boat Neck Train: Court Trains